Cancellation and Return Conditions

Consumer Rights-Retract-Cancellation and Return Conditions

General:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the information form and the distance sales contract presented to you.
2. BUYERS are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3. Product shipping costs will be paid by the BUYERS.
4. The purchased product must be delivered in full and in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.
5. If it becomes impossible to sell the purchased product, SELLER must notify the BUYER in writing within 3 days of learning about this situation. The total price must be returned to the BUYER within 14 days.

If the Price of the Purchased Product is Unpaid:

1. If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER’s obligation to deliver the product ends.

Purchases Made with Unauthorized Use of Credit Card:

1. After the product is delivered, if it is determined that the credit card to which the BUYER has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the BUYER must return the product subject to the contract to the SELLER within 3 days at the SELLER’s expense.

If the Product Is Not Delivered on Time for Unforeseen Reasons:

1. If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the BUYER is notified. The BUYER may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the BUYER cancels the order; If the BUYER has made the payment in cash, this fee will be paid to the BUYER in cash within 14 days from the date of cancellation. If the BUYER has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the BUYER's account within 2-3 weeks.

Buyer's Obligation to Control the Product:

1. The BUYER will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods/services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal will be used, the goods/services will not be used.

Right of Withdrawal:

1. The BUYER can use the right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that the BUYER notifies the SELLER via the contact information below, within 14 days from the date of delivery of the product purchased to oneself or to the person/organization at the address indicated. (see Article 9)

Contact Information of the SELLER to Notify the Right of Withdrawal:

Company Name/Title: Bast Ticaret Alperen Fikret Vaizoğlu

Address: Evliya Çelebi Mahallesi Sadi Konuralp Caddesi No:5 Interior Door No:2 Beyoğlu/Istanbul

E-Mail: info@bastcase.com

Phone: 0(850) 3052278

Instagram: @bastcase

Duration of the Right of Withdrawal:

1. If the BUYER is purchasing a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the pursuance of the service has started with the approval of the consumer.

Use of the Right of Withdrawal:

1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)
2. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

Return Terms:

1. If our products are not defective products, returns are not accepted.
2. Our company is not responsible for wrong orders. Refunds are not made.
3. The relevant shipping costs for the exchange belong to the BUYER.
4. All our customers who shop online from our website are deemed to have read and accepted these terms.
5. The box and original packaging of the products must be undamaged and complete. Products that have torn or removed the banderol on the box cannot be returned or exchanged.
6. Strictly, courier companies' tapes, etc., should be placed on the original product boxes (doypack with special packaging) to be returned. should not be glued. Products that come in this way are not refundable and will be sent back to your address.

Status of Deferred and Legal Consequences:

1. The BUYER accepts, declares, and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.